Welcome to my professional profile on this job portal. I am Hector Calma, bringing many skills, knowledge, and experience. With a strong background in compliance management, fraud investigation, customer service, team leadership, and coaching, I offer a versatile skill set that can contribute to various industries.
My expertise extends beyond the surface level, encompassing a deep understanding of human behavior, policy adherence, discipline, labor regulations, and government-driven policies such as BSA, AML, and KYC.
I have held diverse roles throughout my career, including compliance team manager, operations associate, mortgage bank associate, technical support representative, fraud specialist investigator, and customer protection tea-----------mber. This multifaceted experience has allowed me to refine my skills in customer experience enhancement, streamlining internal compliance processes, conducting thorough partner due diligence, handling regulatory requests, and effectively managing risk.
I possess a unique blend of motivational qualities and facilitation skills as a leader. I strive to inspire and guide others, fostering an environment that nurtures growth and development. Recognizing the potential in individuals, I take pride in my ability to cultivate exceptional talent.
I invite you to explore my profile and consider how my expertise can bring value to your organization. Let's embark on a journey of professional growth together.
