2+ Years of Experience as a Social Media Manager | Graphic Designer| Video Editor | Human Resources Supervisor I Operations Supervisor I Customer Service Representative

Hi! I’m a reliable, organized, and detail-oriented professional with experience in Social Media Management, Human Resources Support, Customer Service, and Administrative Tasks. I help businesses stay organized, boost their online presence, and manage daily operations efficiently.

What I Can Do For You:
* Social Media Management: Facebook, TikTok
* Content Creation & Design: Canva & CapCut
* Scheduling & Posting: Timely, consistent content updates
* Customer Engagement: Respond to messages, comments, and inquiries
* Graphic Design: Promotional visuals, marketing materials
* Recruitment & HR Support: Candidate sourcing, onboarding, staff coordination
* Administrative Tasks: Data entry, documentation, report management
* Customer Service: Complaint resolution and customer support
* Email & File Management: Organizing emails, files, and internal documents

Tools I Use:
Canva
CapCut
Meta Business Suite
TikTok Studio
Thrello
Pixabay
Google Workspace (Gmail, Docs, Sheets, Drive)
Microsoft Office (Word, Excel, PowerPoint) Notion
ViciDial
Eyebeam
Spark

Professional Experience:

* Social Media Manager- Developed and managed content across social media platforms to boost engagement- Planned and executed marketing campaigns and promotions- Monitored online feedback and responded promptly to inquiries- Analyzed metrics to optimize social media performance

* Human Resource Supervisor
- Managed recruitment, onboarding, and staff scheduling across multiple branches
- Ensured compliance with labor laws and company policies
- Conducted performance evaluations and coordinated training programs
- Maintained a positive and productive workplace

* Operations Supervisor
- Oversaw daily restaurant operations and workflow efficiency
- Monitored inventory, supplies, and cost control measures
- Coordinated operational improvements with branch managers
- Ensured compliance with health, safety, and hygiene standards

* Customer Service Representative
- Provided professional assistance to customers in-person and online
- Resolved complaints and ensured high satisfaction rates
- Assisted in processing orders, reservations, and inquiries
- Maintained detailed records for service improvement

Certifications & Training:
* Digital Marketing Certified
* Social Media Marketing Certified
* Graphic Design Essentials
* Marketing with Canva
* Canva for Work Professional Training

I’m easy to work with, detail-oriented, organized, diligent, and dedicated, committed to my work, and eager to learn new skills that can help your business grow.

Let’s work together to achieve your business goals!