I worked in Customer Service through Business Process Outsourcing for 13 years. I had a background in a US Tax Software account, local airline business, Australian telco account and majority of my 8 years in Customer Service was spent with a Dental Healthcare account where the job focuses on assisting Health Care Professionals with their inquiries about claims, benefit and eligibility. I also became a Subject Matter Expert and later on promoted as Quality Analyst/Reviewer where I was delegated to ensure everyone is compliant with the Dental healthcare policies and processes.
