• Managing customers’ personal and/or business account(s) and subscription(s).
• Handling customers’ billing concerns such as payments, payment arrangements, refunds, and credit issues.
• Handling various back-end systems for AT&T, Sprint, and Verizon.
• Creating, upgrading, downgrading, suspending, restoring, and expiring customers’ subscription(s).
• Handling customer's number change, port-in and port-out requests.
• Handling customer device protection concerns.
• Adding and removing customers’ payment methods.
