I have worked as a Customer Service Representative, in the BPO industry for over 2 years. I have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help the company grow and surpass all goals and objectives. My experience has helped me improve my skills in leadership, allowed me to gain organizational skills, and provided me with extensive knowledge of how to upsell services and goods to potential clients. I have honed my skills in managing both inbound and outbound calls while providing exceptional service to a diverse clientele of US-based customers seeking Healthcare insurance solutions. I'm highly adaptable and thrive in fast-paced environments. My previous roles have required me to juggle multiple tasks and prioritize effectively. Moreover, my empathy and customer service mindset are qualities that I believe set me apart. I genuinely care about providing exceptional service, whether it's in my interactions with colleagues or clients. This trait allows me to build strong relationships and contribute positively to the overall work environment.
