Results-driven Administrative and Customer Service Professional with over 9 years of experience in visa and petition processing, customer support, administrative operations, documentation management, and client relations. Proven ability to manage complex administrative tasks, coordinate schedules, handle customer inquiries, and maintain accurate records in fast-paced environments.Possesses a Bachelor's Degree in Information Technology with additional training in freight brokerage, dispatching, load tracking, quoting, rate negotiation, and transportation management systems (TMS). Skilled in customer support, data entry, troubleshooting, logistics coordination, and process improvement. Strong organizational, communication, and problem-solving abilities with a reputation for being dependable, adaptable, and detail-oriented.Proficient in Microsoft Office applications, website design, basic programming, photo and video editing, and administrative support tools. Seeking opportunities where extensive administrative experience, customer service expertise, and logistics knowledge can contribute to organizational success and operational efficiency.
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