I have six years of experience in the BPO industry, with a strong background in customer support and operations. I started my career as a Customer Service Representative, where I developed solid communication and problem-solving skills. I then worked as an Authorizer for three years, followed by one year as an Escalation Representative handling complex and high-priority concerns. Most recently, I served as a Customer Support Specialist 4 for one year, where I further strengthened my expertise in advanced customer support, process handling, and quality service delivery.
I am an experienced Employment Verification Specialist and currently work as an Outreach Specialist. I have a strong background in verifying employment histories, maintaining accurate records, and ensuring compliance with company policies and legal requirements. I excel in attention to detail, effective communication, and handling sensitive information with the highest level of confidentiality and professionalism.
