Music Editor Service Consultant, Star Shine Entertainment Pte. LtdExecuted Song Checking, Song Segmentation, Language Labeling, and Audio Silencing in StarMaker AppPerformed secondary administrative activitiesProvided exceptional customer support by offering clear and concise solutions to user problems, ensuring their satisfaction and loyalty.Assisted in managing the VIP user community, including addressing VIP user inquiries, coordinating special events and ensuring O premium user experience.Maintained a thorough understanding of the app's features, policies, and updates to provide accurate information and guidance to users.Collaborated with cross-functional teams to escalate and resolve complex user issues effectively.Maintained records of user interactions, feedback, and resolutions in a clear and organized manner.Adhered to company guidelines and policies while maintaining a professional and friendly demeanor in all user
