Highly motivated and results-oriented professional with 8+ years of experience in the BPO industry, specializing in healthcare operations, customer service, and team leadership. Proven ability to manage large-scale teams, improve service delivery, and support claims, billing, and benefits processes. Adept at streamlining workflows, developing people, and creating impactful member experiences. Also experienced in sales and content creation. Currently seeking a Virtual Assistant role to leverage my diverse skill set in a remote environment.
