I am a motivated and detail-oriented Customer Service Representative and Lead Generation Specialist with experience across multiple industries, including e-commerce (PlanetArt), telecommunications (Verizon Wireless & Verizon Fios), and outbound cold calling (Manila Marketing Group). I have a proven ability to resolve complex billing issues, provide multi-channel customer support (phone, chat, email), and generate qualified leads through persuasive communication. I consistently deliver accurate documentation, high-quality service, and performance-driven results. With strong communication, problem-solving, and multitasking skills, I excel in fast-paced, remote environments and continuously strive to exceed expectations in every role.
