Professional, personable, enthusiastic and outgoing Team Leader 10+ years of experience, experience in Insurance, customer service, accounting, bookkeeping, underwriting and escalation handling in a Insurance/BPO environment. Customer focused mindset and exceptional problem-solving skills. Positive, result-driven and polished professional with a passion for helping others. Excellent customer service skills with a background in leadership, customer service, accounting and training. Organized and time efficient.