Business Systems Analyst | CRM & Automation Specialist | Virtual Assistant | IT Support | Video & Graphic Editor | SQL & Data Support
Hi! I'm Lian Miguel Jimena, a Business Systems Analyst specializing in CRM administration, business systems support, process automation, and data management. I have experience supporting enterprise applications, optimizing workflows, maintaining data integrity, and improving operational efficiency through technology and automation.
Here's what I bring to the table:
• Business Systems & CRM Administration – Experience administering Salesforce SiteTracker, Procore, and Sage Intacct, including system administration, user support, workflow optimization, data management, reporting, and troubleshooting.
• Process Automation & API Integration – Built no-code workflows using Zapier to automate lead generation, form processing, CRM enrollment, notifications, and email campaigns. Integrated platforms including JotForm, ClickFunnels, ActiveCampaign, Gmail, Google Sheets, and APIs using webhooks.
• Data Analysis & Reporting – Experienced with Microsoft Power Query, Salesforce Data Loader, Excel, and SQL fundamentals for data cleaning, reporting, bulk uploads, filtering, and analysis.
• Virtual Assistant Skills – Email management, documentation, calendar coordination, spreadsheet reporting, research, data entry, and administrative support.
• Shopify Support – Product setup, image optimization (alt text), SEO tagging, product descriptions, page formatting, and catalog management.
• Technical Support – Computer maintenance, network setup, system troubleshooting, software installation, and end-user support.
• Multimedia Design – Skilled in Adobe Premiere Pro, Adobe Audition, Photoshop, Canva, and CapCut for video editing, graphic design, sound design, and content creation.
• Embedded Systems – Hands-on experience with FPGA, Arduino, ESP32, sensors, real-time systems, PCB prototyping, and technical documentation.
• Communication & Collaboration – Detail-oriented, organized, adaptable, and committed to providing excellent support to stakeholders and cross-functional teams.
I have professional experience supporting enterprise business systems, troubleshooting application issues, maintaining data integrity, generating reports, and assisting users across multiple business platforms. Alongside my corporate experience, I've worked as a freelance computer technician and multimedia editor, helping clients improve their technology and digital presence.
I'm a fast learner who enjoys optimizing processes, solving technical problems, and helping businesses become more efficient through technology and automation. Whether you need support with CRM administration, business systems, automation, data management, virtual assistance, or creative content, I'm ready to help your business succeed.
