Customer Service and Logistics Dispatch Specialist with 5+ years of experience supporting US-based clients in high-volume environments. Skilled in handling 80–100+ daily interactions across phone, email, and chat while maintaining high customer satisfaction and fast resolution times.
Experienced in scheduling, appointment setting, and real-time dispatch coordination for roadside assistance and service-based operations. Proficient in managing urgent requests, coordinating technicians/drivers, and ensuring timely service delivery while maintaining accuracy under pressure.
Strong background in CRM and ticketing systems, order tracking, issue resolution, and customer retention. Known for clear communication, problem-solving, and the ability to multitask in fast-paced remote settings.
Core Skills:
Customer Support | Dispatch Coordination | Scheduling & Calendar Management | Email & Chat Support | Order Tracking | CRM Tools | Data Entry | Problem Resolution | Time Management | Multitasking
Verified
