Strategic and results-driven professional with years of experience in executive operations,
customer engagement, and data-driven decision-making. Adept at optimizing workflows,
supporting C-level leadership, and delivering measurable improvements in team efficiency and
organizational performance. Strong analytical background in mathematics paired with expertise
in CRM, sales operations, and project management.
Chief of Staff
• Acted as strategic partner to the CEO, driving operational efficiency and cross-functional
alignment.
• Led company initiatives through project prioritization, KPI tracking, and executive reporting.
• Managed recruitment, onboarding, and people operations to cultivate high-performance
culture.
• Oversaw investor relations, CRM pipelines, and fundraising materials, supporting VC outreach
and due diligence.
• Streamlined internal communications, executive scheduling, and workflow processes to
enhance CEO productivity.
Chief of Staff
• Managed organizational operations, internal coordination, and document workflows.
• Assisted leadership in reviewing important documents and operational decisions.
• Supported marketing initiatives and campaign planning to increase foundation visibility.
• Streamlined communications across teams to enhance efficiency and project execution.
Customer Success Specialist
• Served as the primary point of contact for onboarding new clients, ensuring smooth adoption
of AI products and services.
• Developed and maintained strong relationships with clients, understanding their goals and
ensuring solutions deliver maximum value.
• Provided product guidance, training sessions, and best practices to optimize customer
outcomes.
• Collaborated with Engineering teams to relay customer feedback, improve features, and
advocate for clients.
• Analyzed customer trends and prepared reports for management to inform strategy and
improve overall satisfaction.
Inside Sales & Lead Manager| Appointment Setter | Sales & Operations
• Built and managed lead pipelines, standardized CRM workflows, and executed targeted
campaigns to increase conversions.
• Maintained strong client relationships through personalized follow-ups and service excellence.
• Utilized HubSpot, Apollo, and Google Sheets for KPI tracking and reporting.
Executive Virtual Assistant
• Managed executive calendars, communications, and time-sensitive projects to maximize
operational efficiency.
• Drafted and edited correspondence, presentations, and internal documents.
• Streamlined workflows and prioritized competing initiatives, reducing delays and errors.
Customer Service Representative
• Ensured compliance with healthcare procedures and maintained accurate patient records.
Customer Sales Representative | SPICRM International
• Provided high-quality customer service and resolved inquiries efficiently.
• Upsold complementary products, boosting order value and customer satisfaction.
SKILLS
Core Competencies: Strategic Operations, Leadership, Research, Problem-Solving, Customer
Success, Communication
Technical Tools:
• Productivity & Collaboration: Microsoft Office Suite (Excel, PowerPoint, Word), Google
Workspace (Sheets, Slides, Forms), Trello, Basecamp, Slack, Notion, Calendly
• CRM & Sales: HubSpot, Apollo, LinkedIn Sales Navigator, Omnify, GoHighLevel
• Marketing & Analytics: Canva, Framer, Klaviyo, Mailchimp, Google Analytics
Soft Skills: Cross-functional Collaboration, Process Optimization, Team Management, Data
Analysis
