Accounting Technical Support, Operations
• Resolved 95% of technical support inquiries related to accounting software and hardware resulting in CSAT score if 90%
• Conducted 20+ training sessions for clients on how to use account software resulting in an increased of self-sufficient clients by 40%.
• Collaborated with cross-functional teams to test and implement accounting software updates, reducing technical issues by 30%
Payroll Consultant, Operations
• Trained over 200 clients on how to use the payroll software, resulting in a reduction of client calls related to system use by 60%
• Resolved technical issues related to tax calculations for clients, resulting in a decrease of penalties by 80%, and saving clients annually.
• Conducted over 100 successful payroll software implementations for clients, resulting in a 95% satisfaction rate and reducing their processing time by an average of 30%
