I am an experienced Customer Service Representative with a strong background in telco and healthcare accounts. I have handled high-volume customer interactions, billing inquiries, upselling, and customer retention while maintaining excellent service quality.
In addition to my BPO experience, I currently manage my own online service business, where I handle daily client inquiries through Meta Business Suite. I respond to messages, manage Facebook inbox conversations, assist with customer concerns, and ensure timely follow-ups.
I am confident in:
• Chat and email support
• Facebook & Meta Business Suite inbox management
• CRM documentation
• Billing and account concerns
• Upselling and cross-selling
• Professional written English communication
I am reliable, detail-oriented, and comfortable working independently in remote environments.
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