Freelance Operations Specialist & Logistics Subject Matter Expert (SME)

Strategic Operations Leader & Logistics SME
Dynamic Operations Specialist with 10+ years of cross-functional experience (Accenture, Matimco, and US-based Freelance SME roles). Expert in scaling logistics, courier, and home service operations through end-to-end process engineering and remote team leadership. Proven track record in transitioning manual workflows to digital ecosystems, reducing operational errors, and driving high-conversion customer coordination.

Core Competencies
Operational Scaling: SOP Design, RACI Mapping, and Onboarding Playbooks.

Logistics Management: Freight Dispatch, Fleet Onboarding (OpenForce), and Vendor Relations.

Customer Experience: High-ticket Sales Coordination, CRM Optimization (GHL/Workiz), and Script Re-engineering.

Digital Transformation: SAP S/4 HANA, SQL/Google Workspace Integration, and Automated Workflow Design.

Key Career Highlights
Freelance Operations & Logistics SME (2025–Present)
Fleet Scaling: Successfully orchestrated the reconciliation and onboarding of 92+ drivers in a single project cycle, ensuring 100% compliance.

Workflow Optimization: Eliminated onboarding bottlenecks by identifying root causes in vendor surveys and implementing automated revisions.

Revenue Protection: Re-engineered service scripts to clarify fee structures, significantly increasing customer retention and appointment stickiness.

Team Leadership: Manage remote teams via performance audits and EOD analytics, ensuring strict alignment with US client KPIs.

Corporate Operations & Digital Innovation
Matimco Inc. (Digital Transformation): Replaced manual paper PODs with a real-time ePOD digital system, providing centralized control and immediate document access.

Matimco Inc. (SRRM): Launched a strategic returns-reduction program (SRRM) targeting a decrease from 10% to 2% through root-cause analysis and SAP S/4 HANA process fixes.

Accenture Inc. (Leadership): Promoted to Senior Business Analyst; awarded Operations Performer of the Year and sustained a 95.59% accuracy rating across complex deliverables.

Technical Ecosystem
Logistics/Field Ops: Workiz, OpenForce, RingCentral, Freight Dispatch Systems.

CRM & Automation: GoHighLevel (GHL), SAP S/4 HANA, SQL, Google Workspace (Expert).

Leadership Tools: Slack, MS Teams, Zoom, RACI Frameworks.

Why Hire Me?
I don’t just manage tasks; I build systems. Whether it is reducing a 10% return rate to 2% or onboarding nearly 100 drivers in one go, I focus on repeatable precision. I bring a corporate "Big 4" mindset (Accenture) to the agility of remote freelance operations.