With eight years of freelancing experience and a background in online teaching, I specialize in customer service, Shopify support, and dropshipping administration. As a licensed teacher pursuing a master’s degree, I’ve developed exceptional organizational and problem-solving skills, enabling me to deliver efficient, high-quality results.I can offer a variety of services to help you get what you need.
? Customer Service Processes
- Respond to Emails with different concerns.
- Answering multiple Live Chats
- Answering inbound Phone Calls and doing outbound calls.
- Member of an escalation team, checked the quality of answered tickets and provide feedback through an internal posting
- Post saved macros/templates for efficient and accurate answering
? Social Media Manager & Influencer Outreach
- Respond to comments and direct messages through Facebook and Instagram to enhance social engagement
- Removed, and filtered negative feedback and comments in a timely manner
- Sending outreach proposals to influencers for collaboration
- Negotiate influencers for paid promotion or free products in exchange for good reviews
- Collect user-generated content after closed collaboration
- Gathering leads depends on the benchmarks
? Expertise in Software for Ticketing/CRM and Automation Emails
- Intercom
- Zendesk
- Freshdesk
- Gorgias
- Gladly
- Facebook Manager
- Gmail
- Lemlist
? Team Channel for Communication and Organizing
- Slack
- WhatsApp
- Skype
- Zoom
-MS teams
- Telegram
- MS Teams
-Amazon Workspace
- Asana
- Trello
-monday
- asana
- Jira
- Confluence
- Canva
- Stella Connect
-Lessonly
I am reliable and do not make promises I cannot keep. I’m a team player but can steer the ship alone if need be. I look forward to working with you to provide the highest quality customer service. Let's make something incredible!
Cheers,
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