I am a person who works hard and is enthused, motivated by myself, dependable, and responsible. I am a responsible team player who can easily adjust to difficult circumstances. I have the ability to operate well both independently and in a collaborative setting. I am a person who takes any form of feedback that provides precise and useful recommendations to help employees development. I am able to operate well under pressure and meet tough deadlines.
I set up timetables and agendas for training sessions for recently hired staff members. Attending client and support meetings, creating, and reporting data presentations guiding and assisting agents with questions about certain processes
I also worked as a customer care representative and risk analyst in several industries, including Student Loan Disbursement, E-commerce, and Fintech. These lines of business offer services such as inbound and outbound calls for general consumer inquiries, addressing technical issues with their cards, accounts and card activation, reviewing and analysing cardholders activity and closing accounts for fraud prevention. As well as help via chats and emails for return orders, modified item requests, refunds, and complaints.
