I am a Behavioral Science graduate with a specialization in Human Resources Management, equipped with hands-on experience in operations, customer service, and security management at SM Supermalls. Starting as an Operations Assistant, I honed my HR skills by conducting interviews and supporting the onboarding process for new employees while managing daily operations, customer service, inventory, and administrative tasks. This experience allowed me to develop a strong foundation in both people management and operational ----------- May 2024, I transitioned to the Customer Relations Services (CRS) department as a CRS Representative, where I further expanded my skill set. I am responsible for conducting regular security inspections, handling and resolving customer complaints, leading CRS activities such as seminars, events, and security audits, and monitoring traffic and parking areas. A significant part of my role also involves screening and interviewing security personnel applicants, where I leverage my background in HR to ensure we select the most qualified ----------- addition to my operational and HR expertise, I am proficient in design and video editing tools, including Canva and CapCut. These skills allow me to create visually appealing graphics, presentations, and marketing materials, as well as engaging video content with professional transitions, effects, and sound design. I am highly adaptable and committed to continuous learning, always eager to stay updated with the latest tools and techniques to deliver top-notch content.With a reputation for attention to detail, creativity, and a strong work ethic, I aim to be recognized as a dependable, innovative, and results-driven professional who consistently delivers impactful and high-quality content while exceeding expectations in every task.
