- Responding promptly to customer enquiries in person or via telephone, letter, and email
– always in a professional & efficient manner.
- Using the in-house system to record necessary information and instigate actions as
required.
- Processing orders, forms, applications and requests for information.
- Dealing efficiently with questions and queries from customers.
- Keeping up to date with all the company's products, services and procedures.
- Directing requests and unresolved issues to other colleagues.
-Maintaining up to date paper and computer based files and administrative systems.
-Promoting the company’s products and services to customers.
- Handling objections professionally.
- Handles incoming calls or inquiries from prospective customers or clients
-Assists customers effectively by solving customer disputes
-Provides customer additional information or explains services
-Discuss products offered and ensures customer satisfaction
-Tactfully handles confrontational or stressful interactions with the public
-Completes supporting paperwork and data entry as required
-Accurately captures customer information
-Creates and maintains service reports
- Assist in the design and development of meaningful WW SR-----------trics .Gather and analyze pertinent data including, but not limited to: current spend, purchase practices, supply market information, customer requirements, benchmark information, supplier performance data.
- Develop processes for the gathering of Supplier data required for research, analysis, benchmarking, and supplier segmentation.
- Assist in the research and analysis required for sourcing strategy, quality management, supplier selection and improvement of procurement processes.
- Creates reports, charts, graphs to present SRM analysis and recommendations.
- Coordinates, SRM evergreen documentation: Supplier Segmentation, SMP plans, SBR documentation, Score Cards, KPIs, Issue resolution and or escalation.
- Periodic end-user training and provide on-going communication on program details.
- Periodic analysis and reporting of savings and or value generation across the SRM supplier base
- Act as a super user for the team on the following software applications. SRM software, PMED, iProcurement, GSD, QAAD and QUIPS.
- Provide Oracle Business Objects and iProcurement reporting (super user)
- Maintains the data interface feeds from/to SRM corporate tools and other programs.
- Integrates worldwide data and provides management with consolidated metrics and reporting as well as the dashboard.
- Produce reporting on SRM by Project, Category, monthly and quarterly reports on suppliers’ and ad hoc reporting as required.
Verified
