Hi! I’m Hanna, a Customer Support Virtual Assistant with over 2 years of experience handling email, chat, and phone support in fast-paced environments.
I specialize in e-commerce customer support and have hands-on experience using Shopify and Zendesk to manage customer inquiries, process orders, and resolve issues efficiently.
In my current role, I handle high-volume support, managing 15+ tickets every 2 hours while maintaining quality and customer satisfaction. I assist customers with order tracking, troubleshooting, warranty concerns, and refunds.
I am reliable, detail-oriented, and easy to work with. I can adapt quickly to new tools and systems and always aim to provide a smooth and positive customer experience.
If you're looking for someone who can handle your customer support with care and efficiency, I’d be happy to help your business grow.
