I am a Customer Support Virtual Assistant with over 5 years of experience providing email, chat, and voice support across the telecommunications and e-commerce industries. I specialize in customer service, ticket management, order processing, refunds, warranty claims, and customer issue resolution using Shopify, Zendesk, Salesforce CRM, and other customer support platforms.
In my current role, I support customers through email, chat, and phone, assisting with order tracking, product inquiries, troubleshooting, returns, and refunds while maintaining accurate customer records and documentation. I am experienced in handling high-volume support environments and delivering professional, customer-focused service.
Tools and Platforms:
• Shopify
• Zendesk
• Salesforce CRM
• Google Workspace
• Microsoft Office
• ChatGPT
• Grammarly
My strengths include communication, problem-solving, attention to detail, and the ability to work independently in remote environments. I am committed to providing excellent customer experiences and helping businesses build customer loyalty through efficient and reliable support.
I am available for full-time remote work and can work US, UK, and Australian business hours.
