I am a highly motivated individual with experience in training and operations. Handled small and large classes across diverse campaigns and daily operational tasks. Proven success in leveraging operations training theories and methodologies to design, develop, and deliver successful operations and training programs and integrate instructional technology. Experience within customer services and excellent leadership and communication skills. Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations. Also, ensures that everything runs smoothly from one day to another and maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.
Aside from overseeing high-level HR duties, such as attracting talent, improve organizational processes, and work to improve quality, productivity, and efficiency I also understand the necessary legal and regulatory documents of the campaign, address problems and opportunities for the company and build alliances and partnerships with other departments.
I understand that this position requires extensive operational ----------- line with this, aside from my experiences, I have also played as Employee Engagement officer where I am in-charge of our monthly rewards and recognitions for our employees. I also lead my co-leaders to improve their operational skills by onboarding them during their first day and this is one of the main reasons why I also became an operations manager assistant.
