Motivated Sr IT Service Desk Engineer with a strong focus on both delivering top-tier technical support and enhancing the skills of others through training and knowledge-sharing. With hands-on experience in troubleshooting, system administration, and user support, have a proven ability to translate complex IT concepts into simple, actionable solutions for end-users. In addition to technical expertise, passionate about coaching and empowering teams, using a structured, empathetic approach to elevate performance and build user confidence
Recently Conducted Technical Training session in India for Service Desk role expansion.
