I bring over a decade of comprehensive experience in the BPO industry, excelling in both voice and non-voice accounts, with a strong focus on email support and live chat services. My career has encompassed diverse areas of customer service, including sales, technical support, and claims ----------- my most recent role with Airbnb, where I spent nearly four years, in addition, I specialized in managing short-term rentals in Canada, honing my skills in guest communication and administrative tasks. This experience has given me a solid understanding of the hospitality sector and the nuances of ensuring seamless customer experiences.I am highly skilled in multitasking and possess exceptional typing proficiency, enabling me to handle multiple tasks efficiently and effectively. A quick learner by nature, I adapt swiftly to new challenges and consistently exceed client metrics.Guided by a strong work ethic, I prioritize dedication and strategic problem-solving to deliver results. Integrity is a cornerstone of my professional conduct, ensuring trustworthiness in all aspects of my work. I am confident in my ability to contribute meaningfully to any team and thrive in dynamic environments.
