I am an experienced Short-Term Rental (STR) professional with over 2 years of hands-on experience in STR operations, property management, guest support, and claims handling. For the past 2 years, I have managed more than 200 short-term rental properties across Montreal, Canada, overseeing calendar and reservation management, guest communication, damage claims, and coordination with cleaning and maintenance teams. I am highly experienced with Airbnb, -----------, and VRBO, as well as property management and operational tools such as Guesty, Hostaway, Enso Connect, AI Host Buddy, Breezeway, Airtable, Nuclino, Notion, Slack, Google Workspace, QOU Phone, Aloware, and RingCentral. Prior to my STR management experience, I worked with Airbnb through a BPO company for 3.5 years, specializing in claims and Airbnb damage protection cases, where I handled host damage claims, investigated cases, reviewed supporting documentation, and assisted in resolving disputes between guests and hosts. My combined experience in STR operations and claims management has strengthened my communication, problem-solving, organizational, and multitasking skills, allowing me to effectively manage guest relations, property operations, claims processing, and administrative responsibilities in a fast-paced environment.
