I am a proactive and detail-oriented Customer Service and Administrative Professional with a Bachelor’s degree in Psychology and over 5 years of experience in customer service, technical support, and e-commerce operations. I have handled high-volume customer interactions across chat, email, and phone while maintaining excellent service quality, accuracy, and efficiency.
My experience includes working with U.S. and international accounts in BPO environments such as Accenture, Concentrix, and IT Managers Inc., where I supported billing inquiries, technical troubleshooting, account management, and customer escalations. I am also experienced in CRM tools, data entry, order management, and administrative support tasks, making me adaptable to both customer-facing and back-office roles.
I am highly skilled in communication, problem-solving, and multitasking, with strong attention to detail and the ability to work under pressure. I am also proficient in Google Workspace, Microsoft Office, and quickly adapt to new systems and platforms.
I am seeking a remote opportunity where I can contribute my skills in customer service, e-commerce support, and administrative tasks while continuing to grow professionally in a dynamic and supportive team.
