Your search for a reliable Customer Service Representative ends here!
I have almost 8 years' worth of experience in this field.
Can handle Phone, Email, and Chat Support.
Able to drive customer satisfaction while upholding company policies.
I am fluent in English, punctual, tech-savvy and a fast learner.
Familiar with using CRM and VoIP tools.
Experience with CXone, Magento, Seibel CRM, Salesforce, Microsoft Office Applications, and Google Workspace.
Tech savvy and a fast learner.
Companies I worked for:
US-based Cable Company
- receive customer concerns via phone
- assist with payments and billing disputes
- updated packages and subscriptions
- offered other products and services by the company
- assisted with cable technical issues.
UK-based Publishing Company
- answered customer concerns via phone and email.
- processed orders made by clients over the phone, email, and website.
- assisted with order tracking, despatch inquiries, replacements, returns, and refunds.
- assisted with billing disputes and payments.
- back office data entry tasks such as creating tickets and setting up accounts for clients to be uploaded to our CRM.
- reviewing surveys completed by customers and identifying root causes to improve current processes.
- organizing delivery reports (excel) submitted by our warehouse team and assigning tasks to the appropriate team.
Just kindly message me if you have any questions and I will respond within the day.
