Results-driven Supply Chain Expert and a Licensed Customs Broker with 4 years of experience and proficient in designing supply chain that support business cost reduction. Flexible in communicating with suppliers/service provider to negotiate rates .Knowledgeable in import/export operations, Incoterms, Customs regulations and warehouse inventory control, distribution, 3PL, E-Commerce like Amazon, Shopify. I am also an engaging Operations representative with 7 years of experience resolving complex customer inquiries. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty and improve processes.