I believe that hiring me will be a great advantage for you and your company, and here’s why:
1. Strong Sales and Administrative Background
I have extensive knowledge and over 3 years of hands-on experience in sales, having previously worked as a Local Store Sales Manager and Office Sales Representative. In that role, I managed daily sales activities, ensured customer satisfaction, handled client inquiries and account updates, processed orders, and performed administrative tasks such as reconciliation and reporting. I also have experience preparing and reviewing financial documents, statements, and maintaining accurate financial records.
2. Skilled Administrative Assistant
In addition to sales, I’ve worked as an administrative assistant, where I handled a wide range of tasks including order and fulfillment management, inventory control, phone and email support, order tracking, shipment scheduling, invoice creation, and shipping notices.
3. Customer Service Representative (CSR)
I am currently working as a Customer Service Representative using Gorgias and Shopify, where I handle customer inquiries, order concerns, refunds, cancellations, and general support. I also manage order tracking and fulfillment processes using Smartpack, ensuring timely and accurate updates for customers.
4. Credit Repair Assistant
I have experience using Credit Repair Cloud, where I handle all client updates, manage documents, send reminders, and ensure accurate tracking of client progress. I also use Go High Level to communicate effectively with clients and provide timely credit score updates and support.
5. E-commerce Management
I’ve handled daily operations for e-commerce platforms like Shopify, eBay, and Amazon. My tasks included order fulfillment, processing refunds, managing cancellations, and resolving customer concerns. I’m proficient in Google Sheets and Microsoft Excel, using formulas, filters, and data organization to track orders, returns, and performance metrics.
6. Social Media & Podcast Support
I can manage various social media platforms like Instagram, LinkedIn, Facebook, and Twitter. I create and post content, engage with followers through DMs, comments, and invitations. I also assist with podcast production using StreamYard.
7. Appointment Setting
I’ve worked as an appointment setter, supporting sales teams by calling prospective clients and scheduling meetings. I’ve used tools like Ooma, Grasshopper, CallRail, and Skype for outbound calls.
8. Property Management / Real Estate Assistance
I’ve managed rental properties and platforms like Airbnb and AppFolio. My responsibilities included handling tenant requests, coordinating repairs, tracking payments, managing listings, move-ins/outs, and ensuring lease compliance. I’m also familiar with tools such as DocuSign, ZipForms, MetroMLS, and JobAdder.
9. Software & Tools Proficiency
I’m comfortable using Microsoft Office, Google Workspace, Slack, Trello, Asana, Hootsuite, Buffer, Loom, Gorgias, CRC, and more. I also have experience in sales reporting, inventory management, payroll, purchasing, and order management.
Verified
