I have over 6 years of experience in customer service, technical support, sales, and customer retention. Throughout my career, I've focused on solving problems, helping customers, and making sure issues are fully resolved instead of applying temporary fixes. I'm comfortable learning new systems, using CRM platforms and Microsoft Copilot, and adapting to different processes. I'm reliable, take ownership of my work, and work well independently or as part of a team. While my experience is mainly in customer-facing roles, I'm also exploring opportunities in operations, AI-assisted workflows, and process improvement to continue growing my skills.
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