I am a results-driven professional with 9 years of experience in the BPO industry, specializing in customer service, billing, sales, and business development.
I spent 4 years supporting AT&T, where I built deep expertise in billing resolution, sales conversion, and customer experience optimization. I also bring 3 years of high-performance cold calling experience, honing strong communication, rapport-building, and persuasive selling skills.
As a Team Leader, I consistently drove team performance, coached agents toward KPIs, and improved customer satisfaction through effective leadership and process optimization.
Recently, I stepped into a Business Development Manager role, focusing on B2B sales growth, lead generation, and building strategic partnerships. I’m committed to expanding revenue opportunities and providing measurable value for the organizations I work with.
I thrive in fast-paced environments, deliver dependable results, and bring a strong mix of operational expertise and sales leadership to every project.
