7+ Years in Telecommunications & Remote Operations | Integrity-Driven | Results-Oriented
With over seven years of experience in customer service, technical support, training, and virtual assistance, I’ve built a strong foundation in business process outsourcing (BPO) that continues to shape the quality of work I deliver today.
I spent seven years as a Customer Service Advocate and Technical Specialist Level II, supporting U.S. and Canadian multinational telecommunications accounts, including AT&T, Sprint, and Bell Canada. My approach always emphasized first-contact resolution and empathy-driven communication—calming frustrated customers and ensuring they didn’t need to call again for the same issue.
Through consistent performance, I earned a promotion to Product Trainer, a role I held for two years. There, I trained new and existing agents, helping them deliver exceptional service through product knowledge, communication strategies, and customer retention techniques—an incredibly fulfilling experience that deepened my leadership skills.
The pandemic became a turning point, proving that remote work isn’t just possible—it’s transformative. For the past five years, I’ve worked virtually, specializing in skip tracing and lead generation, and also done a few executive assistant tasks, adapting quickly to the needs of different businesses.
Now, as your Virtual Assistant, I bring not only a wealth of experience but also a commitment to integrity, quality, and efficiency. I'm excited to collaborate, help your business grow, and deliver results that exceed expectations.
