I have worked as a customer service representative—advisor II—for 2 years and 6 months with Concentrix Baguio. I am responsible for handling calls, chats, and emails. My coworkers have said that I am fun to be with. Also, I am someone they can trust regarding personal issues, especially people who say I am easy to cope with. I excel at my communication skills, tech navigation, and multitasking. This means that when breaking down complex information, I can translate it into simple terms and easy-to-understand steps for customers, which helps reduce confusion and increase customer satisfaction.
