Dedicated and adaptable professional with 14+ years of experience in collections, account resolution, and customer service, plus 1 year of hands-on quality assurance work. I take pride in delivering accurate results, meeting deadlines, and maintaining a positive, customer-first approach. Skilled at simplifying processes, coaching tea-----------mbers, and finding solutions that improve both efficiency and client satisfaction. Known for being reliable, detail-oriented, and easy to work with someone who gets the job done while helping the team succeed
