Hi! I’m John Rafael Q. Tolentino, a licensed English teacher with experience in ESL teaching, customer support, and virtual assistance. I currently work at Enderun Colleges, where I help non-native English speakers improve their communication skills through public speaking, accent training, and conversational practice. I teach both online and in-person and really enjoy helping learners build their confidence in using English.
I’ve also worked as a chat support representative, where I handled customer concerns through live chat and made sure they received fast and helpful service. As a virtual assistant, I helped manage orders, updated product listings, tracked inventory, and answered customer inquiries for e-commerce businesses.
I’m reliable, detail-oriented, and easy to work with. I’m also comfortable using tools like ChatGPT, Google Workspace, Microsoft Office, and other online platforms. I take pride in doing my work well and supporting others the best way I can.
