Need an A+++ Customer Experience & Back Office Specialist to keep your inbox clean, response times low, and operations running smooth? 🚀
With 4+ years on the front lines at TaskUs and Peak Support, I handle everything from high-volume chat and email tickets to HIPAA-compliant healthcare support, order updates, and tricky billing escalations.
I treat your customers with real empathy, solve their problems fast, and keep your back-office tasks organized so you can focus on growing your business. 💯
🌟 How I Support Your Business Growth:
💬 Frontline & Multichannel Support: Fast, thoughtful responses across Email, Chat, and Phone that keep response times short without sacrificing quality.
🏥 Healthcare & Patient Care: Clear, HIPAA-conscious communication for appointment scheduling, patient inquiries, medical billing support, and sensitive account care.
🔥 Escalations & Problem Solving: Solid de-escalation skills for tough inquiries, missing orders, breakdown dispatches, and customer friction with a calm, solution-oriented approach.
⚙️ Operational & Back-Office Efficiency: Workflow tracking, schedule coordination, ticket routing, data updates in spreadsheets, and process documentation to free up your core team's bandwidth.
🛠️ Tools & Technical Proficiency:
🎟️ CRMs & Ticketing: Gorgias, Zendesk, Zoho Desk, HubSpot, C1
🛒 E-Commerce & Portals: Shopify, Recharge, Charm Portal
📞 Phones & Comms: Aircall, Avaya, Slack, Zoom
📂 Productivity & Workspace: Google Workspace, Microsoft Office, Notion, Canva
Ready to hand off your support tickets, elevate your customer operations, and scale your business with an A+++ VA? ✨
👇 Click "Message" or "Invite" on the right—let's chat about what you need! ;)
