Operations Leader with 3+ years of experience across BPO and Legal Services, currently based in the Philippines and available for full-time remote work. I bring a rare combination of hands-on legal support experience and proven team leadership.
I started my career in legal records retrieval, handling sensitive legal documentation for Lexitas Legal with a strong focus on accuracy, confidentiality, and compliance with data privacy standards. I then moved into leadership, and I currently manage 10 client accounts as a Senior Team Lead — overseeing workforce planning, coaching staff, and sustaining a 95% success rate across performance dashboards.
What I can help you with:
✅ Legal records retrieval, data entry, and document management
✅ Customer service and dispute resolution (including complex escalations)
✅ Team leadership, coaching, and performance management
✅ Workforce planning, SLA/KPI tracking, and operational reporting
✅ Google Sheets and Excel for data tracking and reporting
✅ Strong written and verbal English communication
I hold a BS in Aeronautical Engineering, which trained me to approach problems with discipline and attention to detail — skills I bring into every role, whether it's managing a team or processing a document.
I'm reliable, deadline-driven, and comfortable working independently across time zones. Whether you need a dedicated legal/records support specialist, a virtual assistant, or someone to manage and grow your team, I'm ready to contribute from day one.
