HI there!
I've been a customer/sales support for almost 2 years, managing retail accounts with a wide scope. I have assisted customers with service complaints, maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Received inbound/outbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts. I also did manage a little bit of admin tasks such as submitting tickets, sending emails and managing cases.
I also had the opportunity to work closely with the sales team This experience has allowed me to develop excellent sales skills, including identifying customer needs, delivering persuasive pitches, and closing sales.
