Hi, my name is Melody, and I am really excited to be part of this platform.
What I have with me, is more than a decade of experience in the business process outsourcing industry. Throughout my career, I have successfully handled a wide range of tasks and responsibilities, that will now provide proven exceptional support to clients.
I have had the privilege of working with clients from diverse industries, including Energy management & automation, Sales, Telecommunication, Retail, Medical Insurance, and E-commerce. This exposure has honed my adaptability and allowed me to swiftly grasp the unique requirements of different businesses. Here are my experiences:
* I am an experienced Trainer - very organized, because I have to plan my day as I comply with the training timeline & create initiatives. I’ve also gone through client certifications where I have to meet client's standards before handling a class.
* I am a quality analyst and this taught me to set a benchmark for quality.
* I am a Team Leader who is a data-driven person, know how to generate data, analyze & how to use this data for my Teams success, and deliver exceptional ----------- this position, I spearheaded the outlier management program which then improve revenue by 15% in 3 months. ?I also initiated streamlining the process to solidify the success rate. Furthermore, I collaborated with all the support departments which allowed me to create initiatives, and that lead me to be the Liaison officer for Operations.
* I am a virtual assistant, I have graduated and completed certification for Virtual Assistant Master Class. General VA, Social Media Management, Appointment-Setting for VA, Basic Automation, and Chatbot Creation.
* I’ve worked with several clients in the past and all positions allowed me to work directly with them whether it’s face-to-face or in a virtual setup. I’m also very fortunate to be sent to Australia and spearhead a project.
Here are some of the other positions I have performed as well:
Order/Data Entry
Medical Insurance (Healthcare)
Lead generation
Retail
Sales
Telecommunications
E-commerce for C2C & B2C
And here are some of the tools that I have worked with:
Canva, Adobe, Microsoft Docs, Word, Trello, CRM, Salesforce, Zendesk, Microsoft SharePoint, Slack, Microsoft Teams, Zoom, Skype, Tableau, SRT, SAP, MS Office Applications such as Excel, Word, PPT, Outlook, Onedrive, One Note.
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By now I know that managing multiple tasks is a core strength of mine. As I prioritize effectively by employing efficient organizational techniques, setting clear goals, and maintaining open lines of communication. This ensures that all my tasks are completed on time, with utmost attention to detail and quality.
I’m really excited about the opportunities that are coming so I may contribute my expertise and make a positive impact.
And I really look forward to discussing how I can assist you in achieving your goals soon.
Thank you!
