Customer Support Specialist with 3+ years of experience supporting customers across e-commerce-adjacent, healthcare, education, banking, and gaming environments. Skilled in managing customer inquiries, coordinating with vendors and internal teams, maintaining accurate documentation, and resolving high-volume support requests through Zendesk, Salesforce, and Jira. Strong written English communication with experience handling chat and email support in remote async-first environments. Recognized for strong attention to detail, organized workflow management, and consistent SLA performance.
