• Customer Support & Technical Troubleshooting: 4+ years of experience resolving technical and account-related issues across platforms, with strong focus on first-contact resolution and customer satisfaction.
• Communication & Client Engagement: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical users.
• Copywriting & Content Development: Skilled in creating clear, engaging, and user-friendly content, including technical documentation, training materials, and customer-facing communications.
• Problem-Solving & Critical Thinking: Proven ability to analyze issues, identify root causes, and deliver efficient, practical solutions under pressure.
