Computer skills refer to your ability to use a computer and its -----------'s important to have strong computer skills when working at a call center. Most of your day will be spent working on various computer software so you'll need to have basic typing skills at least. The faster you type, the easier your job will be. You might be asked to perform various computer tasks related to your company, though, your employer may d----------- to train you in this rather than make it a job requirement.