PROFESSIONAL SUMMARY Strategic Workforce Management Leader with over 10 years of expertise in workforce planning, data analytics, and operational optimization. Proven in leading high-performing teams, enhancing staffing efficiency, and reducing operational costs. Skilled in Advanced Excel (VBA/Macros) and Power BI to automate complex reporting processes, bridging operations and analytics to deliver actionable insights.
CORE COMPETENCIES Workforce Management: Staffing Capacity Planning, Forecasting (Time-Series, Erlang), Intraday Management, Shrinkage Analysis? Data Analytics & Automation: Advanced Excel (VBA, UserForms, Macros), Power BI Dashboard Development, Process Automation, Database Management? Leadership: Team Leadership & Training, Stakeholder Management, Change Management, KPI Optimization
