With my work experience for more than 8 years now, it always involves CUSTOMER SERVICE MANAGEMENT. This is all about understanding customer needs and fulfilling them in the most efficient manner. They say that “service is the new sales”. One of the essential duties of a customer service representative is to answer questions raised by customers regarding a company’s products or services in a prompt and effective manner. Exceptional customer experience builds a foundation of loyalty and improves customer retention. This helps me in my personal growth as a small business owner and at the same time it helps companies’ relationship with the company by exceeding customer expectations with great service.
Verified
