As a Team leader I Monitor and supervise the timely arrival of scheduled employees, with aware of unforeseen challenges such as scheduling, Ensure company goals and objectives are being met by each employee and provide feedback, Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
Oversee and administer tests to ensure employees have a firm understanding of company policy.
As a Trainer I Initiated, Facilitated, and moderated online discussion. I Prepared and delivered lectures on topics such as members satisfaction, members detailed health
insurance coverage and members claim information, Modifying and updating existing training materials as needed and
recommending a course delivery strategy, Compiled, administered, and graded trainee’s evaluation before endorsing to production to
ensure they are ready for the role.
As a Quality Analyst, I audit their calls and tasks to guarantee the quality of the services they provide.
Make sure the expectations were delivered.
Focus on the areas where we can do better.
