Highly skilled customer service professional with over 8 years of experience across the United States and Canada, managing customer inquiries through chat, email, and phone. Expertise in chargeback and claims management, fraud and risk investigation, and ensuring compliance with CIP/KYC regulations. A natural mentor with a passion for guiding teams towards excellence, delivering superior customer solutions, and maintaining high standards of integrity and service quality.
Core Competencies:Customer Service ExcellenceChargeback & Claims ManagementFraud Detection & Risk MitigationCIP/KYC ComplianceMentorship & Team DevelopmentDispute ResolutionData Analysis & ReportingCross-Channel Communication
I believe constant communication delivers great result, so let's stay connected.
