I am a dedicated and detail-oriented Technical Support Specialist with over six years of experience in customer service and client account management. My professional journey has given me a strong foundation in software troubleshooting, particularly with QuickBooks and US Payroll Taxes.
In my role as an Advisor I, Technical Support at Concentrix, I was the primary contact for customers, handling inbound calls and assisting them with troubleshooting and resolving a wide range of technical and software-related issues. I also provided guidance on billing concerns and maintained meticulous customer account records. I specialized in US Payroll Tax support and was responsible for reconciling bank accounts and recording invoices. My commitment to excellence was recognized with multiple awards, including being named a "Top QBO Voice Agent" and a "Top QBO Asynchronous Agent".
After that, I worked as a Customer Service Support agent at Wipro, where my responsibilities shifted to logistics and order management. I handled inbound calls and emails, processed part requests from engineers, and managed the generation of quotes and purchase orders.
My combined experience has made me a proactive, deadline-oriented professional with strong oral and written communication skills. I am capable of managing stress and working independently to meet goals.
