I have over eight years of experience working in customer service and healthcare support roles, primarily assisting U.S.-based clients in fast-paced, call-driven environments.
My background includes patient scheduling, intake coordination, and customer support, where accuracy and clear communication are essential. In my current role, I handle inbound patient calls, schedule appointments, and document information using Kareo while ensuring every interaction is organized and properly recorded for the next team.
One of the things I value most about working in customer service and healthcare support is understanding people. Every caller is different. Some need clear guidance, others need reassurance, and many simply want to feel heard. Over time, I learned how to adjust my communication while still following processes and maintaining accuracy.
I’m comfortable working remotely, following structured workflows, and supporting teams by keeping information clear and organized. I take reliability seriously and make sure I’m always prepared and present during my shifts.
I’m currently looking for long-term remote opportunities where I can contribute through consistent performance, clear communication, and dependable support.
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