I help businesses deliver seamless customer service and technical support that drives customer satisfaction and retention. With over three years of experience supporting U.S. telecom and digital education clients, I confidently manage high-volume voice, chat, and email interactions while resolving complex issues efficiently. If you’re looking for a reliable support specialist who can strengthen customer relationships and contribute to business growth, I’m ready to help.
Technical Skills:
CRM Platforms: Salesforce, HubSpot
Ticketing Systems: Zendesk, Freshdesk
Voice, Chat, and Email Support
Case Documentation and Data Management
Automation and Workflow Tools
Call Handling and De-escalation
Multi-channel Support
Time Management and Multitasking
