Worked in AR Billing for 11 years (-----------). Reconciling, analyzing and posting payments using Rhumba Legacy Mainframe and Oracle.
Managed 18-22 Transaction Premium Analysts (AR Billers) for 8 years (-----------). Responsible for managing SLAs and KPI matrix, Non-Admit and DSO targets
Business Advisor for 2 years (-----------) and took self/company trained Yellow Belt Training (6-sigma). Reviewed Entitlement Studies for all Health process (AR Billing, Case Installation, Contract Drafting, Enrollment and Eligibility, Claims and Appeals and Provider Data Management) with the goal of process improvement and finding automation opportunities.
Assisted on creation and deployment of Web-based Productivity Tool used by Operations.
Workforce Manager for 6 years (-----------), managing 15 Reports Analysts and overall Capacity and Workforce management of a-----------people Project.
Created multiple dashboards and reporting templates: Inventory and Capacity Planning including Productivity and Utilization Reports
Created and deployed Power BI Dashboards and Power Apps (Desk Reservation and Scheduling) used by Operations.
Managed Quality Auditors for 3 years (2020 to 2023), monitoring internal quality audits and 3rd party audits ensuring Operations meet Quality Targets.
